FAQ

The listed repair times on the website are a reference. Depending on how busy it is, the repair time may still increase slightly. Please show your understanding for this.

You can visit 1 of our physical stores found through this link: 

https://www.irepairshop.be/nl/winkels

! Pay attention, not in every shop a repair can be done immediately on the spot, please read the explanation for every shop !

If possible, make an appointment via the online calendar so that we can help you right away. And solve your problem on the spot.

Make sure you bring your proof of purchase so we can check the warranty (if you no longer have it, we can also look it up at our store. But this leads to a longer waiting time. )

1. If you wish to return an order consisting of accessories or covers to cancel your order, simply follow the steps in this link. 
2. If you wish to return an iPhone or iPad, it is necessary to erase the device first. In case of an iPhone or iPad you can find this under: settings, general, reset, erase all content and settings. (If this is not possible, please also mention this in the shipment.) Make sure you have a backup yourself so you do not lose any data. Also state clearly that it is an exchange, repair or cancellation! Then follow all the steps via this link.                                                                                                                  
3. If it concerns a Macbook/iMac/Mac Mini, it is only necessary to log out of the iCloud. You can find this under settings, Apple id, overview, log out. In this case, also make sure to backup your data yourself. And delete all files/documents. Attention, this is entirely your own responsibility. iRepairshop cannot be held responsible for documents that have not been deleted from the device. Also clearly mention that it is an exchange, repair or cancellation! Afterwards follow all the steps via this link.

Your shipment will be replaced/repaired within 2 working days. Or if you choose to cancel, the refund will be made within 5 working days of receipt.

1. Make your own backup or backup of your data so you don't lose data.
2. Follow the steps in this link.

Your device will be restored within 3 business days.

Een toestel dat verkocht wordt onder 0% marge-regeling wil zeggen dat de prijs die je betaald als particulier ook de eindprijs is. Hier komt geen BTW bij. Ben je een klant met BTW-nummer? Dan betaal je nog steeds de prijs die je ziet op de website. Weliswaar kan je geen BTW terugvorderen in uw btw aangifte van deze factuur.

Een toestel dat verkocht worden onder 21% btw-regeling wil zeggen dat een zelfstandige de BTW kan terugvorderen in zijn BTW-aangifte. De prijs die je ziet is zowel voor een particuliere klant als een BTW-plichtige klant de prijs die je ook betaald