FAQ

We can take over 1 Playstation each time you purchase a new unit from us. Single takeovers are not done. The takeover prices can be found in the tables below.

OPTION 1: How can I take over a device if I have ordered the new one online? (ATTENTION: this is possible up to 1 month after the invoice date)

1. Make sure the device to be transferred has been completely erased, so your data and account on the playstation has been deleted.
2. Make sure the device is carefully packed in a box. Include a copy of the invoice from the purchase of the new device and state that this is a device for transfer. Also include the bank account number where the refund may be made.
3. Then follow the steps via this link.
4. The credit amount will be refunded to your account number.

OPTION 2: How can I hand in a device for takeover if I pick up the new one on site?

1. Make sure the device to be transferred has been completely erased, so your data and account from the playstation has been deleted.
2. The credit amount will be deducted from the purchase of your new device.

You will always receive an invoice with every purchase clearly showing the purchase date for any warranty.

Companies will also always receive the invoice stating their VAT number.