FAQ

We can take over 1 Playstation each time you purchase a new unit from us. Single takeovers are not done. The takeover prices can be found in the tables below.

OPTION 1: How can I take over a device if I have ordered the new one online? (ATTENTION: this is possible up to 1 month after the invoice date)

1. Make sure the device to be transferred has been completely erased, so your data and account on the playstation has been deleted.
2. Make sure the device is carefully packed in a box. Include a copy of the invoice from the purchase of the new device and state that this is a device for transfer. Also include the bank account number where the refund may be made.
3. Then follow the steps via this link.
4. The credit amount will be refunded to your account number.

OPTION 2: How can I hand in a device for takeover if I pick up the new one on site?

1. Make sure the device to be transferred has been completely erased, so your data and account from the playstation has been deleted.
2. The credit amount will be deducted from the purchase of your new device.

Devices where it says "in stock" can be ordered immediately and will be delivered within 24h after receipt of payment. (Provided that the transport service is not delayed).

Devices marked "available soon" are devices that are not physically in stock. Since we are market-dependent, (depending on what goes into recycling). We cannot give a specific date for when they will be back in stock. Usually we receive new stock every week. Everything is updated online in good time. You can always register online with the relevant device to receive an email as soon as this device comes back in stock.