FAQ

Online orders:

These can be paid by bank contact online, or by bank transfer. Please note duration of payment via bank transfer is greater. (Shipping will take place once payment is received).

Pickups:

On site, payment can be made either by cash, or by bank contact. Subsequent payment by bank transfer is not permitted.

Ecocheques (NO PAPER ECOCHEQUES):

Allows you to purchase all appliances that are "refurbished". Eco-vouchers cannot be used on new devices, or accessories. You can only use the eco-vouchers physically in our sales locations (Gentsesteenweg 283 Zele, Markt 52 Zele, Gentse Steenweg 6 Lokeren). So not in the online webshop, or other sales partner on our website where they are not accepted.

Consumption vouchers:

With these you can make purchases from the entire range. You can only use the consumption vouchers physically in our sales locations (Gentsesteenweg 283 Zele, Markt 52 Zele AND Gentse Steenweg 6 Lokeren). So not in the online webshop, or other sales partner on our website where they are not accepted.

All shipments are made by DPD insured shipping. Shipping costs are €7 for orders under €50. From €50, shipping is completely free.

Delivery time within Belgium is 1-2 working days, for foreign countries 3-4 working days.

You always receive a track and trace number with every order so you can follow the package.