FAQ

Online orders:

These can be paid by bank contact online, or by bank transfer. Please note duration of payment via bank transfer is greater. (Shipping will take place once payment is received).

Pickups:

On site, payment can be made either by cash, or by bank contact. Subsequent payment by bank transfer is not permitted.

You have a 1-year battery warranty on every device purchased from us. This warranty is valid as soon as the condition of the battery drops below 80%.

1) You have in iPhone

(On an iPhone found under settings, battery, battery condition)

If the battery scores below 80% it can be replaced immediately and free of charge on site after making an appointment. You can make an appointment through one of our branches found here.

If you cannot come by, you can also send it to us. Follow the steps described in this link.

Your device will be repaired within 3 working days.

2) You have an iPad or Macbook

With an iPad or Macbook, you cannot check the battery yourself, and the device will have to be checked at an iRepairshop service center.

You can make an appointment through one of our branches found here.

If you cannot come by, you can also send it to us. Just follow these steps.

Your device will be repaired within 3 working days.

1. If you wish to return an order consisting of accessories or covers to cancel your order, simply follow the steps in this link. 
2. If you wish to return an iPhone or iPad, it is necessary to erase the device first. In case of an iPhone or iPad you can find this under: settings, general, reset, erase all content and settings. (If this is not possible, please also mention this in the shipment.) Make sure you have a backup yourself so you do not lose any data. Also state clearly that it is an exchange, repair or cancellation! Then follow all the steps via this link.                                                                                                                  
3. If it concerns a Macbook/iMac/Mac Mini, it is only necessary to log out of the iCloud. You can find this under settings, Apple id, overview, log out. In this case, also make sure to backup your data yourself. And delete all files/documents. Attention, this is entirely your own responsibility. iRepairshop cannot be held responsible for documents that have not been deleted from the device. Also clearly mention that it is an exchange, repair or cancellation! Afterwards follow all the steps via this link.

Your shipment will be replaced/repaired within 2 working days. Or if you choose to cancel, the refund will be made within 5 working days of receipt.

Ecocheques (NO PAPER ECOCHEQUES):

Allows you to purchase all appliances that are "refurbished". Eco-vouchers cannot be used on new devices, or accessories. You can only use the eco-vouchers physically in our sales locations (Gentsesteenweg 283 Zele, Markt 52 Zele, Gentse Steenweg 6 Lokeren). So not in the online webshop, or other sales partner on our website where they are not accepted.

Consumption vouchers:

With these you can make purchases from the entire range. You can only use the consumption vouchers physically in our sales locations (Gentsesteenweg 283 Zele, Markt 52 Zele AND Gentse Steenweg 6 Lokeren). So not in the online webshop, or other sales partner on our website where they are not accepted.

You will always receive an invoice with every purchase clearly showing the purchase date for any warranty.

Companies will also always receive the invoice stating their VAT number.

All our devices are sold with 12 months warranty.

The warranty is valid on everything except water damage, fall damage or mishandling of the device.

On the battery is 12 month warranty. This warranty is valid as soon as the battery capacity drops below 80%.

For the detailed info you can always refer to our terms and conditions.

Every device sold (iPhone, iPad, Macbook) with a battery is extensively tested in the testing process. The condition of the battery must score at least 85%.

If this is not the case, the battery is always replaced with a new one.

This applies to devices with slight traces of use as well as devices in new condition.

Furthermore, there is always a 1-year warranty on each battery. If this condition drops below 80% in the first year, it can be replaced immediately and free of charge on the spot.